Question 1

What is Oasis Baklawa Online?

Accepted Answer

Oasis Baklawa is a premium online store specializing in the creation and delivery of authentic and delectable Middle Eastern desserts. We are renowned for our exquisite baklawa, a rich and indulgent Sweet made with layers of phyllo dough, nuts, and sweet syrup.

Question 2

Where are you located?

Accepted Answer

Our headquarters are located in New Delhi, India, but we deliver our products to various countries and regions.This is particularly an online-based business portal, which allows us to serve customers worldwide.

Question 3

What types of baklawa do you offer?

Accepted Answer

At Oasis Baklawa, we offer a wide range of baklawa flavors and varieties to cater to diverse tastes. Some of our most popular options include pistachio, walnut, almond, cashew, and mixed nuts. We also offer specialty baklawa with unique flavors like rose, orange blossom, and chocolate.

Question 4

Are your products made fresh?

Accepted Answer

Absolutely! We take great pride in using only the freshest and finest ingredients to create our baklawa. Each batch is meticulously prepared by our skilled chefs to ensure the highest quality and taste. We guarantee a delicious and fresh product every time. Our commitment to quality means that we do not use any preservatives in our products.

Question 5

Do you offer any Sugar-free or Vegan options?

Accepted Answer

Yes, we understand the importance of accommodating different dietary preferences and restrictions. We offer Sugar-free baklawa made with alternative Sweetners and Vegan baklawa crafted without any animal Butter, Though Our all products are 100% Vegeterian. These options allow everyone to enjoy our delightful treats.

Question 6

How do I place an order?

Accepted Answer

Ordering from Oasis Baklawa is simple. Visit our website and browse through our selection of baklawa. Once you have chosen your desired flavors and quantities, click on the "Add to Cart" button. You can review your order in the shopping cart and proceed to the checkout page. Follow the prompts to provide your shipping details, choose a payment method, and complete your purchase.

Question 7

What are the payment options?

Accepted Answer

We accept various payment methods to ensure a convenient shopping experience for our customers. You can make payment using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we offer secure online payment platforms like PayPal, Razorpay for added flexibility.

Question 8

How is the packaging and shipping handled?

Accepted Answer

To preserve the freshness and quality of our baklawa during transit, we package each order carefully. Our packaging is designed to protect the delicate Sweets from damage and ensure they arrive in perfect condition. We ship our products using reliable courier services that specialize in delivering perishable goods, both domestically and internationally.

Question 9

What are the shipping options and costs?

Accepted Answer

We offer various shipping options to accommodate different needs. The available options, along with their respective costs and estimated delivery times, will be displayed during the checkout process. The shipping fees depend on the destination, weight of the package, and the selected shipping method.

Question 10

Do you offer international shipping?

Accepted Answer

Yes, we ship our baklawa internationally to many countries around the world. During the checkout process, you can enter your shipping address, and if international shipping is available for your location, you will be able to proceed with the order. Please note that international shipping costs and delivery times may vary based on the destination.

Question 11

What is your return policy?

Accepted Answer

Customer satisfaction is our top priority. If you receive a defective or incorrect order, please contact our customer service team within 48 hours of receiving the package, providing details and supporting evidence. We will work diligently to resolve any issues and arrange for an appropriate solution, which may include a replacement or refund. Please note that we do not accept returns for perishable items unless they are defective or incorrect.

Question 12

Can I track my order?

Accepted Answer

Yes, we provide order tracking services for your convenience. Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your package through our website or the courier's online tracking system.

Question 13

Can I send baklawa as a gift?

Accepted Answer

Absolutely! Our baklawa makes a wonderful gift for birthdays, holidays, or any special occasion. During the checkout process, you have the option to specify a different shipping address for the recipient. You can also include a personalized message that we will include with the gift package. We offer elegant gift packaging to make your gift even more special.

Question 14

Is it possible to customize orders?

Accepted Answer

While we do not offer extensive customization options, we are open to discussing special requests for large orders or corporate gifts. Please contact our customer service team to discuss your requirements, and we will do our best to accommodate your needs. Customization options may include personalized messages, special packaging, and specific flavor combinations.

Question 15

How should I store the baklawa?

Accepted Answer

To maintain the freshness and flavor of our baklawa, it is best to store them in a cool and dry place, away from direct sunlight and humidity. You can refrigerate the baklawa to extend their shelf life. We recommend consuming them within a reasonable time frame to enjoy them at their best.

LEGAL

ENQUIRY

Copyright © 2023 Oasis Baklawa All Rights Reserved.

Brand Owned by: TCF Chocolates and Gifts Pvt.Ltd.

All the Products Showcased on this Website are Manufactured, Processed & Packed by TCF Chocolates & Gifts Pvt. Ltd.
At: 10/62 Kirti Nagar Industrial Area, New Delhi-110015, INDIA

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